Use the right contact path so the request reaches the correct system.
Existing customer or billing question
Use the official KroozTV support portal for account-specific issues, renewals, billing and credentials.
New customer
Start with the 24-hour trial or review the subscription page before purchasing.
Technical problem
Use the troubleshooting guides first when the issue is clearly device, player, EPG or network related.
- IPTV free trial — test the service before choosing a longer plan.
- IPTV subscription plans — compare term length and connection options.
- Device hub — choose the right setup path for Fire TV, Android TV, Smart TV, Apple TV and more.
- IPTV player hub — compare apps such as TiviMate, IPTV Smarters, IBO Player and VLC.
- Troubleshooting hub — diagnose playback, login, EPG and network problems.