Start here when IPTV is buffering, not loading, rejecting credentials, showing a blank screen, missing EPG data or failing on one device.
Use the symptom to choose a guide
- IPTV not working — full layer-by-layer diagnosis.
- IPTV buffering — network, device and player separation.
- IPTV login problems — URL, username, password and account checks.
- EPG not working — guide refresh, timezone and player checks.
- VOD not working — compare live TV, VOD, player and device behavior.
Basic triage
- Test another stream.
- Test another player.
- Test another device if available.
- Compare Wi-Fi with Ethernet or another network.
- Contact support with the results, not the password.